For context, I'm connecting to IBM SoftLayer using the ArraySSL VPN client, as per this: -
This is via a Mac running macOS Sierra 10.12.
Having pumped in the target SoftLayer service, and my credentials, I saw this: -
upon login.
This baffled me for a time, especially as I couldn't find any reference to a Login Method called localdb.
To debug it, I started the VPN client from a command line: -
~/Downloads/ArraySSLVPN/ArraySSLVPN.app/Contents/MacOS/ArraySSLVPN
specifically so I could see the responses from the client in the Terminal console log: -
…
016-10-24 14:37:18.260: failed to login, wrong user or password, try again
2016-10-24 14:37:18.260: vpncallback: code 13, error 37
2016-10-24 14:37:18.260: UI sdk callback login,err is 37
2016-10-24 14:37:40.376: login callback isn't prcessed by upper layer.
2016-10-24 14:37:18.260: vpncallback: code 13, error 37
2016-10-24 14:37:18.260: UI sdk callback login,err is 37
2016-10-24 14:37:40.376: login callback isn't prcessed by upper layer.
…
This made me check (1) my sanity and (2) my VPN credentials.
I navigated to the SoftLayer dashboard: -
and, post authentication, updated my VPN password: -
Once I did this, and clicked the Save Changes button, and ensured that the newly entered VPN credentials were plugged in there.
Now I'm in like Flynn, which is nice :-)